Shipping & Refunds

Shipping Information

Shipping Methods

We offer reliable shipping to ensure your skincare products arrive safely and in perfect condition.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location. Standard shipping typically takes 5-10 business days.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return unopened products within 30 days of delivery for a full refund.

How to Return

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions.

Refund Processing

Once we receive your returned items, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.